Dear Customer,
If you are on this site, this means that most likely something went wrong in the execution of the order and you are not satisfied with the purchase made.
However, there is no reason to be upset! Our company respects your rights. Below we have included information that will allow you to quickly and conveniently make a complaint or make a return of the goods as part of the withdrawal from the contract.
1) INFORMATION ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL
In accordance with current laws, you have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the date on which you took possession of the goods or on which a third party other than the carrier and indicated by you took possession of the goods.
In order to exercise your right of withdrawal, you must inform us by sending an email on address below:
In the event of withdrawal from this agreement, we will reimburse you for all payments received from you, without delay and in any case no later than 14 days from the date on which we were informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same payment methods as you used in the original transaction, unless you have expressly agreed to a different solution.
We may withhold a refund until we receive proof of returned goods or the actual goods.
Please send us back or provide us with the right away, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send the thing before the 14-day deadline. You will have to bear the direct cost of returning the goods.
You are only responsible for the reduction in the value of the goods resulting from the use of it in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.
2) INFORMATION REGARDING THE DECLARATION OF USE OF THE WARRANTY BY THE CONSUMER (COMPLAINTS)
In accordance with applicable law, we are liable to you under the conditions set out in the Civil Code for physical and legal defects. You have the right to:
- make a statement requesting a price reduction;
- make a declaration of withdrawal from the contract, but not when the defect is insignificant;
- require the replacement of the goods with a defect-free one;
- request the removal of the defect.
We will respond to your statement or request within 14 days.
You are obliged to deliver the defective item to our address at our expense:
UK Waldin Office
14/3 Craigmillar Castle Loan
EH 16 4BH
Edinburgh
United Kingdom
Replacement or repair costs are borne by us, except in the case where the defective thing has been installed. Then you are obliged to bear some of the associated costs in excess of the price of the goods. Alternatively, you have the right to require us to pay part of the costs of dismantling and re-installation, but up to the price of the sold item.
We are liable for warranty if a physical defect is found within two years of the date of issue of the item to you. Your entitlement is limited in time to one year from the date of finding the defect, however, it does not expire earlier than two years after the item was given to you. The exception is when the expiry date of the goods specified by us or the manufacturer ends two years after the time of delivery of the goods to you. We are then liable for the physical defects of this thing found before the expiry of this period. Liability for legal defects is in fact the same and the time for notification runs from the moment of becoming known about the defect and the limitation periods from the finalisation of the judgment on the affected matter. The issue of warranty is extremely complex and we encourage you to familiarize yourself with the Civil Code consumer organizations describing your rights accurately and illustrated. Our store operates in accordance with the law and respects the rights of consumers, so the legal information you find there will also apply to contracts with us. We encourage you to ask any questions to.